100% Genuine & Authentic Products
All products sold on our Website and Retail Stores are 100% Authentic and Genuine and sourced directly from the authorized brand dealers.
We oversee and ensure each product that we sell has never been unboxed (except for the Quality Control checks) and comes with the complete Brand Packaging (Gift Box, Carry Bags) and Accessories (Warranty Card/ Booklet, Owners Manual etc.).
We also provide Free After-sales Service and 1-Year Store Warranty for the products purchased on our website through our retail stores. Moreover, all products that we sell comes with 1-Year International Warranty as well.
All products purchased through our online and retail stores comes with 1-Year International Warranty from the date of purchase for any malfunctions, manufacturing defects etc. as mentioned in the Warranty Manual that comes with the product. Your City Moments Invoice (e-receipt), that you receive by E-mail and/ or SMS, and the Official Warranty Card/ Booklet included in the gift box during delivery is required to claim the Warranty. What's more, you can even claim the warranty through retail stores.
Fair Price Assurance
Our online store prices are set to be fair, so that all our valuable customers worldwide gets a chance to shop their favorite products at affordable prices on our website which we make possible by sourcing directly from the authorized brand dealers. However, in the unlikely event that you find a cheaper price elsewhere within 7 days of purchase from us, we will pay you back the difference between both prices. Terms & Conditions Apply
Free Shipping in KSA
All orders placed on our website qualifies for Free Shipping and Delivery to anywhere in KSA.
In addition to KSA, we ship our products all over the world and deliver to your door steps wherever you are at a nominal fee (for those international deliveries), which you will find when you reach the Cart Checkout page.
30 Days Hazzle-Free Return Policy (Not Applicable for Bulk Purchases)
If you are not fully satisfied with your purchases (not applicable for Smart Watches), we will gladly refund or exchange (a maximum of 1 time per order number) your unworn item(s) within 30 days of purchase or delivery, accompanied by your invoice/receipt. All items must be returned in their original condition and packaging to our retail stores.
Please be advised that, we DO NOT accept Return/ Refund for Bulk Purchases (if the Order Number contains more than 5 items in it).