This exclusive website is designed and built for our valuable customers in Saudi Arabia to shop their favorite products at every day low prices, in addition to our retail stores

What’s so special about us?

Well, all our products are authenticity guaranteed and priced economically to win the hearts of all our customers. And we look forward for your valuable business offering the quality products, best prices and excellent services.  

How do we do this?

We source all products directly from our wide network of brand manufacturers spread throughout the countries such as US, UK, Switzerland, Japan, China, India etc. This way, we ensure what you buy on our store is 100% authenticity guaranteed and it also enables us to have full control on the quality and price of the goods sold. This helps us to to cut costs drastically and bring premium products/ brands to you at an economical price tag which is difficult to find with other online or retail stores. 

How can you Contact Us?

If you have any questions or concerns related to our products/ services/ policies, we encourage you to contact us through any of the below mentioned methods to get a swift resolution:

    1. Email us at to get answers to any questions you may have. 
    2. Chat with us on by clicking on the chat button on any of our website pages
    3. Reach out to our Customer Service Manager: +966 55 990 6882 who looks after the customer happiness. 
    4. Call our Central Store Tel: +966 11 217 4077 during business hours (from Sunday - Thursday, between 11 am - 10 pm). 
    5. Visit us at any of our retail stores for any kind of service you would want.

What's our Warranty? 

All the products purchased through our online and physical stores comes with an international warranty of 1 year from the date of purchase for any malfunctions, manufacturing defects etc. However certain products may have a longer warranty period depending on the brand manufacturer or part of the promotion. Your City Moments Invoice (e-receipt) is the proof of purchase to claim your warranty. What's more, you can even claim the warranty through any of our retail stores.  

What's our Refund Policy? 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (invoice received in your email).

To start a return, you can contact us at or call us at Tel: +966 11 217 4077

At the moment, you have to return the goods to any of our retail stores nearest to you or organize the return via courier by paying for your own shipping costs for returning your item.  

Who are our backers?

We are a part of the Bridgeway Group, that’s been in the business in several industries such as Retail, Medicals, Shipping, Real Estate, Construction, Hotels, and Automobiles since 1974 in UAE and several parts of the globe.  

Business Address: City Moments Store, Shop No. 258, Lulu Hypermarket, Avenue Mall, Prince Faisal Bin Turki Bin Abdul Aziz Road, Muraba, Riyadh, Saudi Arabia. Tel: +966 11 217 4077; Email: